Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #7873171
Complaint Overview
Complaint ID: 7873171
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 90201
Date Received: 2023-11-18T12:00:00-05:00
Date Sent to Company: 2023-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Equifax Inc. has inaccurate and stale information on my credit report. Accounts and account balance updates are missing from my credit report. I receive regular monthly updates from all my accounts with XXXX and XXXX. I verified with my financial institutions, lenders, creditors that they do in fact report to Equifax for ALL my accounts. Equifax did an investigation back in XXXX when I called but no resolution. I also tried disputing missing accounts online but there's no option to do so. Based on my Equifax credit report, the last time all my accounts listed on my report, updates were last received in XXXX. But that doesn't make any sense when my creditors are reporting on a monthly basis and I personally see those updates with XXXX and XXXX. I think there might be a different report or reports that capture my creditors monthly updates. I recently noticed that all my XXXX XXXX XXXX that I currently have balances all disappeared from my Equifax report. That's strange, when I still owe substantial amount of money. Equifax needs to get the act together and investigate where my creditors updates are being reported too?
Frequently Asked Questions
What is Complaint #7873171 about?
Complaint #7873171 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-11-18T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.