Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7872085
Complaint Overview
Complaint ID: 7872085
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 95765
Date Received: 2023-11-15T12:00:00-05:00
Date Sent to Company: 2023-11-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/ we received a text from WELLS FARGO BANK detecting fraud alert, asking if we authorized multiple charges from several businesses. The first charge of {$2100.00} to XXXX went through. We do not have any business with XXXX and never have, this was not our purchase. The next two charges that were attempted on our account were declined by Wells Fargo resulting in the fraud alert text mentioned above. The next day we see that the XXXX charge had in fact gone through. We called the Wells Fargo fraud department to file a claim assuming this charge would be reversed. To our dismay, Wells Fargo declined our fraud claim stating the " transaction was authorized '' ....? After going to our local Wells Fargo branch and speaking to our manager they suggested we submit the claim again and let them know we did not have this card in possession when the transaction occurred. Once again Wells Fargo declined our claim? * We do not have an account with XXXX where the charge were made * We received a text from WELLS FARGO fraud alert suggesting it was fraud which we confirmed, and yet still have this charge to our account * This debit card had never been used for in-store purchases for the 4 years that we have had the account, it's only used for deposits. We have submitted this fraudulent claim to WELLS FARGO twice and been declined both times. WELLS FARGO insists that we made this transaction, which we did not! There is no justifiable reason why we have not received a credit to our account in the amount of {$2100.00}
Frequently Asked Questions
What is Complaint #7872085 about?
Complaint #7872085 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-11-15T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.