Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #7871178
Complaint Overview
Complaint ID: 7871178
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: South Dakota
ZIP Code: 57104
Date Received: 2023-11-17T12:00:00-05:00
Date Sent to Company: 2023-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In early 2022, I helped organize my best friend 's party. No questionable activity happened. After receiving funds from a variety of parties, Venmo randomly permanently banned my account and gave me no recourse to either access the funds in the account or resolve any questions about transactions they were unhappy about. When trying to resolve the issue, Venmo appears to purposefully not provide any meaningful support so solve the issue. I've reached out to support agents, and have opened a ticket number with them, but haven't gotten any meaningful response.
Frequently Asked Questions
What is Complaint #7871178 about?
Complaint #7871178 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2023-11-17T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.