Mortgage -- Trouble during payment process -- Complaint #7870606
Complaint Overview
Complaint ID: 7870606
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Illinois
ZIP Code: 60067
Date Received: 2023-11-17T12:00:00-05:00
Date Sent to Company: 2023-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX transferred my loan to a new company called Mr. Cooper. Right before the transfer they did a escrow review and calculated a shortage of {$3900.00} for the year or roughly {$990.00} per month ( this was + $ XXXX/month more than previous months ) to start in XX/XX/2023. My total monthly mortgage payment went from {$1800.00} to {$2100.00} per month overall which includes principal. I've explained to both XXXX XXXX and Mr. Cooper that my taxes have not increased, in fact the actual taxes have decreased this year. I've asked them why am I still paying for a projected shortage due to taxes and insurance increasing when my taxes have decreased and my insurance has increased but not enough to justify this much of an increase. Mr. Cooper, my current lender, insists that they have done their calculations correct for the upcoming year and that is not what I'm disputing. I am concerned that I should've received a refund for the overage that I've been paying these past 5-6 months when the actual taxes have not increased, they are much lower than theirs ( and XXXX XXXX 's ) projections.
Frequently Asked Questions
What is Complaint #7870606 about?
Complaint #7870606 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-11-17T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.