Prepaid card -- Problem with a purchase or transfer -- Complaint #7853176
Complaint Overview
Complaint ID: 7853176
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Rhode Island
ZIP Code: 02879
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In XX/XX/XXXX, I received a plastic American Express Prepaid Management gift card valued at {$75.00}. I stored it in a safe place at home. On XX/XX/XXXX, I checked the gift card 's status online at : XXXX XXXX XXXX XXXX XXXX I saw an unauthorized charge for {$65.00} that appeared to take place XX/XX/XXXX to XXXX XXXX. I called American Express Gift Card customer service ( XXXX ) to report the fraudulent use of the gift card. I noted that the card states it is replaceable if lost or stolen. A customer service agent said she could not do anything about the charge ; she referred me to XXXX. I asked her if she will report the fraud to authorities ; she said she would report it internally. I called XXXX ; a XXXX customer service agent said she could not find any record of the charge and referred me to XXXX to file a complaint. Neither American Express Prepaid Gift Card Management nor XXXX resolved my complaint.
Frequently Asked Questions
What is Complaint #7853176 about?
Complaint #7853176 was filed against American Express Company regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.