Mortgage -- Trouble during payment process -- Complaint #7852338
Complaint Overview
Complaint ID: 7852338
Company: Selene Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: California
ZIP Code: 90638
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX I purchased from the United States postal service in XXXX XXXX, Ca 5 money orders 4 for {$1000.00} each and 1 for {$560.00}. These were the XXXX ( {$2200.00} ) and XXXX ( {$2200.00} ) payments. On XX/XX/XXXX Selene Finance LP received them and on XX/XX/2022 cashed all 5 money orders. A full payment was posted for XXXX but only a partial payment was posted for XXXX of {$280.00} missing the {$2000.00}. Instead of posting a full payment the partial posting was a direct result of the {$2000.00} being put in the unapplied funds never to be seen or credited for anything again. After numerous phone calls and emails resulting in no one trying to fix the error Selene Finance LP placed my account in foreclosure. After 16 refused payments there was a sale date. I had to hire an attorney to open probate then had to hire a bankruptcy attorney since I had to file for bankruptcy to postpone the sale. All this because no one at Selene Finance LP would fix their mistake. Where did the {$2000.00} go?? Selene Finance LP stole the money put it somewhere no one knows. They are criminals and should be held accountable for their crimes/actions. I applied for a loan modification twice and still waiting to see what might still be needed or what. XX/XX/XXXX XXXXXXXX the last time. See the XXXX statement
Frequently Asked Questions
What is Complaint #7852338 about?
Complaint #7852338 was filed against Selene Holdings LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Selene Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Selene Holdings LLC?
Yes, visit the Selene Holdings LLC company profile at readthecomplaint.com/company/selene-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.