Credit card -- Getting a credit card -- Complaint #7852277
Complaint Overview
Complaint ID: 7852277
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Application denied
State: Texas
ZIP Code: 75013
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2023 I applied for a Capital one spark credit card. Regrettably, my application was denied without justifiable cause, which has raised concerns regarding potential discrimination or mishandling of my application. I received an adverse action letter stating that my credit is denied for the reasons of : missing or unavailable information. Even though the letter clearly stated that XXXX had been accessed and a credit report and score retrieved. I immediately called Capital One to rectify the situation. On a recorded line I was told that they only solution was to re-submit the application for another hard inquiry with the exact same result. I then asked for the CEO information so that I could get a affidavit stating no promissory note was created in reference to my application and to address why I was denied even though I was asked for my social security number without XXXX form. I was told there was no CEO information and I was the transferred to XXXX. XXXX basically parroted a very similar refusal to provide any additional supervisory or CEO information and then hung up mid call. I did not receive any additional information as to how to get reconsideration on the application and was denied every form requested. Upon further inquiry with Capital One, I was unable to obtain a clear and satisfactory explanation for the denial. This lack of transparency has left me feeling unfairly treated and concerned about potential violations of my rights in the credit evaluation process. I firmly believe that I have the right to fair and equal treatment in the credit application process, as outlined by the Equal Credit Opportunity Act ( ECOA ) and the Fair Credit Reporting Act ( FCRA ). Denying credit without providing a valid reason undermines these fundamental rights and could potentially be indicative of discriminatory practices.
Frequently Asked Questions
What is Complaint #7852277 about?
Complaint #7852277 was filed against Capital One Financial Corporation regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.