Checking or savings account -- Problem caused by your funds being low -- Complaint #7852242
Complaint Overview
Complaint ID: 7852242
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Bounced checks or returned payments
State: Florida
ZIP Code: 33175
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/ two unfamiliar checks were deposited into my checking account. On the online statement the amounts are shown as {$1700.00} and {$1700.00}. Both were made in A BRANCH/STORE # XXXX & # XXXX. However, for the first time today XX/XX/, I saw images of the deposited checks and the amount on the checks are different to what it says on the account. The amount on the checks are {$3500.00} and {$3500.00}. On XX/XX/2023, {$7000.00} were withdrawn from my account. Leaving me in a negative balance. The notation on the statement says " DEPOSITED ITEM RETN UNPAID - PAPER XXXX '' That same day, I submitted a fraud claim with Wells Fargo claims department. They provided me with a claim number # XXXX. I was told it could take up to 10 business days for a resolution. Today I called to follow up and I was advised that the claim had been closed. The reason being is because they said the signature on the checks matched the signature on file and that a state issued ID was used in this transaction. The signatures on the check were not made by me. I am a victim of fraud and because of Wells Fargos lack of due diligence, they have prolonged this case. My account remains in a negative balance and all of my monthly payments that I make with this checking account are being rejected which will eventually cause credit issues.
Frequently Asked Questions
What is Complaint #7852242 about?
Complaint #7852242 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.