Money transfer, virtual currency, or money service -- Other service problem -- Complaint #7852111
Complaint Overview
Complaint ID: 7852111
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Georgia
ZIP Code: 308XX
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/ CashApp service goes down and when it came back up and I logged on my account was closed with a broad statement claiming I violated the terms and services agreement. However I had done nothing to warrant the closure or statement. Since then I have tried to appeal the closure and have been getting run around on getting my account opened. It wasn't until I filed a XXXX complaint on XX/XX/XXXX that I finally got some sort of motion with email contact from a representative. However it ended up just being a run around with the same ambiguous statement with no proof of me violating the terms and services agreement and that because they closed my account it can't be reopened. They are blatantly lying. The attached photos was the end result of the email communication.
Frequently Asked Questions
What is Complaint #7852111 about?
Complaint #7852111 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.