Debt collection -- Communication tactics -- Complaint #7851678
Complaint Overview
Complaint ID: 7851678
Company: Capital One Financial Corporation
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Used obscene, profane, or other abusive language
State: California
ZIP Code: 92808
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I spoke with XXXX a supervisor at CapitalOne and he would not even verify his agent number properly. It was either XXXX of or XXXX. Every time I tried to verify using alpha letters he wouldnt even verify it. Said there is no other supervisor above him that I could be transferred to and said I would have to hang up to get another supervisor. I was inquiring about how they track payments and none of my questions were answered. I provided a tracking number from USPS to show them I made a payment. I dont even know why their roles exist if they cant answer any questions. Everything was just frustrating and unprofessional. Ive never had this level of incompetence when dealing with bankers and creditors. They make verbal promises and then wont send any kind of written account for the false promises they make. And then, they make you feel like the bad guy for wanting things in writing. They will tell you they dont write out any agreements for settlement when I know I have received it before. There are too many people who cant even verify something that was said prior or have any level of consistency. These agents need to be held accountable for what they say and promise customers. How is this practice OK?
Frequently Asked Questions
What is Complaint #7851678 about?
Complaint #7851678 was filed against Capital One Financial Corporation regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.