Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #7839996
Complaint Overview
Complaint ID: 7839996
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: Florida
ZIP Code: 33055
Date Received: 2023-11-12T12:00:00-05:00
Date Sent to Company: 2023-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My score is not updating with Equifax, has not been for quite some time. As advised by a support team member from XXXX XXXX ; I contacted Equifax directly. Upon contacting Equifax, they could not properly identify me because of an email on their file, I no longer use. I updated my email preference, I verified my personal information via phone and their text link ; which prompted me to take a picture of my State identification and take a picture of my face. All of that was done while on the phone with an Equifax representative. My email was changed and updated and so was my password. This was done a few months back. However, my credit score, accounts or credit information has not been updated. They are still showing a credit score that has not been updated to match XXXX or XXXX. Its damaging and interfering with being able to acquire or purchase anything that has to rely on a credit check. Ive done my part; jumped through all their XXXX hoops and they still cant get it right, nor are they attempting to correct this ongoing issue. My next course of action, if this doesnt work is to pursue them, legally via an attorney.
Frequently Asked Questions
What is Complaint #7839996 about?
Complaint #7839996 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2023-11-12T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.