Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #7838989
Complaint Overview
Complaint ID: 7838989
Company: Dailypay, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Tennessee
ZIP Code: 374XX
Date Received: 2023-11-11T12:00:00-05:00
Date Sent to Company: 2023-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The company I work for uses DailyPay to process employee pay. My pay is direct deposited to my bank account. This is a vital service DailyPay is contracted to perform for companies. Yet for several months, DailyPay has had notices on their website and app that processing is taking longer than usual and deposits could be late. I have experienced later than usual direct deposits on a few occasions, usually a few hours later than usual. However, my pay for this period is now more than XXXX hours late and I still have not received it. I called DailyPay and told them I need my pay to pay bills today, including a bill for {$1700.00}, and all they could offer was an apology and an offer to " escalate '' the problem, as if it is not well known to them. These delays are becoming more frequent and more serious. They have profound, real-world impacts on people. Yet DailyPay doesn't seem to be overly concerned. DailyPay needs to fix this problem or get out of this business so a more competent company can get this done.
Frequently Asked Questions
What is Complaint #7838989 about?
Complaint #7838989 was filed against Dailypay, INC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2023-11-11T12:00:00-05:00.
How did Dailypay, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Dailypay, INC?
Yes, visit the Dailypay, INC company profile at readthecomplaint.com/company/dailypay-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.