Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #7838730
Complaint Overview
Complaint ID: 7838730
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: Washington
ZIP Code: 983XX
Date Received: 2023-11-11T12:00:00-05:00
Date Sent to Company: 2023-11-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Transunion is up to something or hiding something possibly. I am 100 % unable to generate my credit report, nor unable to see previously generated credit reports. The last credit report and dispute date I remember seeing displayed on the site was from XX/XX/2023, but it was already XXXX at that time and I had plenty more after XXXX which were and still gone without a trace. I called them and explained this, but they didn't acknowledge it at all. They asked for all my information and accessed my report just fine every time I called, but they still never acknowledged me telling each of them that I could not get my report and that everything had been reverted to the past. I can not get my transunion report to generate through annualcreditreport either, but I was able to get my transunion report generated just fine through XXXX using the premium membership... I also have not received a paper report from transunion, then the last time I called them I was hung up on and called back multiple times only to constantly be looped through the automated system confirming my identity over and over and over. I have it recorded each time too as proof.
Frequently Asked Questions
What is Complaint #7838730 about?
Complaint #7838730 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2023-11-11T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.