Vehicle loan or lease -- Managing the loan or lease -- Complaint #7836382
Complaint Overview
Complaint ID: 7836382
Company: Huntington National Bank, The
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Kentucky
ZIP Code: 40701
Date Received: 2023-11-10T12:00:00-05:00
Date Sent to Company: 2023-11-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My car loan payment is XXXX XXXXXXXX. I scheduled three payments on their website. Payments for XX/XX/2023, XX/XX/XXXX and XX/XX/XXXX. The bank took all three payments at once on XX/XX/XXXX. I have called the bank three times to ask them to return the XXXX and XXXX payments. They requested a screenshot of my XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX. I sent them that information. A week later, I called again and they said they did not receive that information ( although it was in my email as sent ). So, I sent it again. I still have not received a refund of the overpayment.
Frequently Asked Questions
What is Complaint #7836382 about?
Complaint #7836382 was filed against Huntington National Bank, The regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2023-11-10T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.