Prepaid card -- Trouble using the card -- Complaint #7830513
Complaint Overview
Complaint ID: 7830513
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: California
ZIP Code: 91755
Date Received: 2023-11-09T12:00:00-05:00
Date Sent to Company: 2023-11-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To : American Express Virtual Prepaid Card I don't remember the history of the card, but I tried to use this card multiple times over the course of 3 months. ( You can check the history of the card, the customer service agents were able to see it whenever I contacted them ) I've tried to use it at XXXX, XXXX, XXXX, and XXXX. Customer service can not help me. They just tell me to try different websites, but the card should be able to be used anywhere American Express is accepted. I have called customer service a total of 3 times already, and the last time I spoke to XXXX, who said I can try again at XXXX after XXXX. I keep trying for the full amount, but XXXX has done an authorization charge, before processing my order and keeps telling me that I need to change my payment method. This is unacceptable, as the virtual prepaid card should be equivalent to cash but I can't use it anywhere.
Frequently Asked Questions
What is Complaint #7830513 about?
Complaint #7830513 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-11-09T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.