Payday loan, title loan, personal loan, or advance loan -- Incorrect information on your report -- Complaint #7824297
Complaint Overview
Complaint ID: 7824297
Company: American Express Company
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Virginia
ZIP Code: 228XX
Date Received: 2023-11-08T12:00:00-05:00
Date Sent to Company: 2023-11-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XXXX of the year 2019, I opened an AMERICAN EXPRESS credit card account. This was a valid account linked to my bank account and all the charges up until XX/XX/2019 were mine and authorized. However, in XXXX of 2019, various of my accounts were stolen/hacked including this American Express card , bank account, and a new unauthorized American Express loan account was opened in my name. I filed an official Criminal Complaint with the Court in the Commonwealth of Virginia about this fraud and theft. I sent American Express a copy of this Criminal Complaint and a " Fraud Affidavit '' in regards to the illegal activity. American Express responded by denying my fraud claim based on the allegation that my bank was linked to this new illegal and unauthorized account and that I allegedly didn't notify my bank of the fraud. Which I find irrelevant and false as I did notify my bank of the fraud. And my bank is irrelevant because I reported the fraud to American Express with a valid " Criminal Complaint '' issued by a Virginia Magistrate and Court.
Frequently Asked Questions
What is Complaint #7824297 about?
Complaint #7824297 was filed against American Express Company regarding Payday loan, title loan, personal loan, or advance loan specifically about Incorrect information on your report. It was received by the CFPB on 2023-11-08T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.