Credit card -- Problem with a purchase shown on your statement -- Complaint #7824138
Complaint Overview
Complaint ID: 7824138
Company: Block, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Michigan
ZIP Code: 48307
Date Received: 2023-11-08T12:00:00-05:00
Date Sent to Company: 2023-11-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a purchase at XXXX XXXX on XX/XX/XXXX at XXXXXXXX XXXX, using my Cash App card with the last four digits " XXXX. '' The total amount was {$47.00}, and I was assured a refund. According to the given timeline, the latest date for the refund to be processed should have been XX/XX/XXXX, considering a maximum of ten business days, excluding weekends and holidays. However, as of XX/XX/XXXX, I have not received the promised refund. I have been in constant communication with the merchant, XXXX XXXX, who informed me that they have been escalating the issue and that someone would reach out to me by the next business day. Unfortunately, I have not received any follow-up calls as promised. I have reached out to XXXX XXXX ' XXXX delivery support multiple times, and each time, I am told to wait another 7-10 business days for the refund to be processed. Despite disputing this matter three times, I have not received my money back. Ive also tried to dispute this issue with cash app and Ive been denied four times. I have attached screenshots of relevant dates, receipts, and reference numbers for your verification. I kindly request your assistance in resolving this issue and facilitating the return of my funds. Your prompt attention to this matter is greatly appreciated. Thank you. I've already lodged a complaint with the XXXX XXXX XXXX but they were unable to assist. Cash App has repeatedly rejected my disputes, claiming that my payment method aligns with the merchant 's policies. While I did make the initial transaction, I was promised a refund that has not been delivered, and I have emphasized this in each of the four disputes I've filed. Today, at XXXX XXXX Cash App began blocking transactions from my account, which I consider to be unethical and unjust treatment of their customers. Once I receive my refund, I intend to sever ties with them and share negative reviews about their service wherever possible.
Frequently Asked Questions
What is Complaint #7824138 about?
Complaint #7824138 was filed against Block, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-11-08T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.