Credit card -- Fees or interest -- Complaint #7817343
Complaint Overview
Complaint ID: 7817343
Company: Concerto Card Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Florida
ZIP Code: 33647
Date Received: 2023-11-07T12:00:00-05:00
Date Sent to Company: 2023-11-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My autopay was removed I found out about it when they blocked my store from receiving XXXX payments so I called into the company on XX/XX/XXXX also in regards to several fees late fees they charged me a XXXX lady advised me she put my autopay back on and removed late fees however she only removed one. Therefore I called again and the fee was not removed I refused to put my account on autpay at this point because I refused to pay for fees regarding a website error now I have racked up almost {$150.00} in fees alone even though I have paid on time I just refuse to pay for fees. Now they are claiming Im late anyways because the payment posted later. I used their website scheduler to schedule my payments days before the due date and if their site processes payments late that is not my problem, This is unethical and not right. I also want to say that this company engages in predatory lending on minorities and then does stuff like this. Its shameful and Im disputing these fees and charges.
Frequently Asked Questions
What is Complaint #7817343 about?
Complaint #7817343 was filed against Concerto Card Company regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2023-11-07T12:00:00-05:00.
How did Concerto Card Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Concerto Card Company?
Yes, visit the Concerto Card Company company profile at readthecomplaint.com/company/concerto-card-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.