Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7811418
Complaint Overview
Complaint ID: 7811418
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Illinois
ZIP Code: 60504
Date Received: 2023-11-06T12:00:00-05:00
Date Sent to Company: 2023-11-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was an account holder with Coinbase for nearly 7 years. On Friday XXXX XXXXXX/XX/2023 I noticed that I got email indicating withdrawl from my coinbase account for 4 transactions that I did not authorized. I have enclosed 4 transactions as attachments. Hackers hacked into my account and sold crypto currency and transferred money into 2 bank accounts that donot belong to me.I called coinbase within one hour and asked them to cancel transactions and they refused, instead blaming me. Here is their responce XXXX XXXX, Thanks for your patience while we reviewed your case. We understand that youve reported unauthorized activity in your Coinbase account. If an unauthorized third party accessed your account, its likely that your email account, password, 2-step verification codes, device, or some combination of these, were compromised. Our records show that on XXXX your account was accessed from a XXXX device and the XXXX address XXXX / XXXXXXXX XXXX The unauthorized activity youve reported may have been initiated by a third party who has access to your device, email, password, 2-step verification security codes, a combination of these. After gaining access to your account, the following transactions occurred : XXXX, XXXX XXXX / a withdrawal of {$4900.00} XXXX, XXXX XXXX / a withdrawal of {$4900.00} XXXX, XXXXXXXX XXXX / a withdrawal of {$4900.00} XXXX, XXXX XXXX / a withdrawal of {$4900.00}
Frequently Asked Questions
What is Complaint #7811418 about?
Complaint #7811418 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-11-06T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.