Credit card -- Problem with a purchase shown on your statement -- Complaint #7805251
Complaint Overview
Complaint ID: 7805251
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: 10512
Date Received: 2023-11-05T12:00:00-05:00
Date Sent to Company: 2023-11-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
While checking my credit card balance at Wells Fargo, I saw a charge I didn't recognize. It was on XX/XX/23 in the amount of {$64.00}. The description says XXXX *KRUIZIN # XXXX I checked my XXXX account and found no such transaction had occurred, so I called Wells Fargo 's credit card " service '' phone number : XXXX. First call : After going through all their steps to insure it was me, including a voice recognition, I was informed that the address I've lived at for over 20 years was incorrect. I disagreed with the rep but she didn't care. I asked what address was showing on my account ( again, AFTER all the verification steps ) and was told that she couldn't give me MY information. I argued for a minute and ended the call. Second call : My address passed the test, it seems I DO live where I live, but the rep was unable to listen to me. She referred to this as me " doing business with the particular entity. She kept telling me I said things I didn't say. I told her to stop putting words into my mouth and she promptly hung up on me. Third call : I still seem to know my own address and my complaint was finally taken seriously. Charge disputed, new card on the way. It should NOT take 3 calls!
Frequently Asked Questions
What is Complaint #7805251 about?
Complaint #7805251 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-11-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.