Student loan -- Problem with a company's investigation into an existing problem -- Complaint #7800104
Complaint Overview
Complaint ID: 7800104
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Nevada
ZIP Code: 890XX
Date Received: 2023-11-03T12:00:00-05:00
Date Sent to Company: 2023-11-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Navient site shows a XXXX payment amount, then after they handed the payments over to XXXX they apparently, without government authorization, are sending me notices for past due amounts through a third party which has been shown to use illegitimate business practices to collect and report debt that does not exist with a fictitious company
Frequently Asked Questions
What is Complaint #7800104 about?
Complaint #7800104 was filed against Navient Solutions, LLC. regarding Student loan specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-11-03T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.