Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #7799619
Complaint Overview
Complaint ID: 7799619
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Georgia
ZIP Code: XXXXX
Date Received: 2023-11-03T12:00:00-05:00
Date Sent to Company: 2023-11-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am complaining about the company Cash App. On or around XX/XX/2023 they unexpectedly closed my account without explanation. The only thing that was mentioned was that " Your account has been found to be in violation of our Terms of Service ( https : //cash.app/legal/us/en-us/tos ) and/or Acceptable Use Policy ( https : //cash.app/legal/us/en-us/acceptable-use-policy ) and has been closed. '' Notice, they send a general list of violations, nothing specific to my account at all. When contacting support for clarification, they reference the same thing. This is in direct violation of my consumer rights as any action taken may be supported by proof and/or a valid explanation. Instead, they ask me what my account is used for, I reply, " Exchanging money between family and friends. '' Which says, that if they had to ask, then that means they are truly unclear on what the violation is if any at all. If we let institutions just shut down our accounts and give blanket statements as to why the shutdown occurred, this gives them unchecked authority to do what they will. This is unacceptable. Cash App Handle : XXXX XXXX
Frequently Asked Questions
What is Complaint #7799619 about?
Complaint #7799619 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2023-11-03T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.