Credit card -- Problem with a purchase shown on your statement -- Complaint #7797206
Complaint Overview
Complaint ID: 7797206
Company: Resurgent Capital Services L.P.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Massachusetts
ZIP Code: 01602
Date Received: 2023-11-02T12:00:00-05:00
Date Sent to Company: 2023-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I listed tickets to a concert on XXXX. A buyer bought the tickets. I delivered the tickets to the buyer. However, because I used a method other than the one XXXX suggested, they assumed I did not deliver the tickets, cancelled the sale and charged me a fee equal to the cost of the tickets. I confirmed with the buyer of the tickets that they received the tickets, attended the performance, and did not contact XXXX to have them cancel the sale. Since I did not fail to deliver the tickets, I should not have been charged a fee for failure to deliver the tickets. I contacted the credit card company, XXXX XXXX, to dispute the charge, but they did not respond and sent the account to collections. I have contacted the collection agency about the debt, but they only respond by sending me copies of the XXXX XXXX statement, which indicates there was a balance, but for something I should not have been charged for.
Frequently Asked Questions
What is Complaint #7797206 about?
Complaint #7797206 was filed against Resurgent Capital Services L.P. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-11-02T12:00:00-05:00.
How did Resurgent Capital Services L.P. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Resurgent Capital Services L.P.?
Yes, visit the Resurgent Capital Services L.P. company profile at readthecomplaint.com/company/resurgent-capital-services-l-p to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.