Checking or savings account -- Managing an account -- Complaint #7794727
Complaint Overview
Complaint ID: 7794727
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 754XX
Date Received: 2023-11-02T12:00:00-05:00
Date Sent to Company: 2023-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2023 I called the bank, Wells Fargo in XXXX, TX, because I was told by the bank that my account had been put on hold. When I called the bank, the person I spoke with would not tell me who put a hold on my bank account or why a hold was placed on my bank account. I had my son call the bank in a 3-way phone call with the bank and we were told that Wells Fargo would not discuss anything about my account unless we provided them with a reference number. I, to my knowledge, have never received a reference number from Wells Fargo and we tried to explain that to them with no success. I live in assisted living and do not have transportation to XXXX, TX from XXXX, TX and my son lives in XXXX, AK and it would be inconvenient for him to travel to XXXX just to try and get this problem corrected. We asked to speak to a supervisor and Wells Fargo told us we could file a complaint, but the person who would respond to the complaint would not talk to us without the reference number which we do not have. I have no way to access my funds, including my Social Security checks that are being deposited at Wells Fargo unless this can be resolved.
Frequently Asked Questions
What is Complaint #7794727 about?
Complaint #7794727 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-11-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.