Student loan -- Dealing with your lender or servicer -- Complaint #7788358
Complaint Overview
Complaint ID: 7788358
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Florida
ZIP Code: 33076
Date Received: 2023-11-01T12:00:00-05:00
Date Sent to Company: 2023-11-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2023 - Submitted IDR/SAVE plan request through XXXX XX/XX/2023 - XXXX to Nelnet customer service after almost two-hour wait. XXXX advised that my monthly payment would be XXXX higher with the save plan than the standard plan that I am currently on. Verbally requested to withdraw application. XXXX acknowledged and added a note to my account. XX/XX/2023 - Email and phone conversation with Nelnet customer service. Another two-hour wait. Requested monthly statement and asked why one was not sent - my loans are accruing interest and various payments have been made the my account. XX/XX/2023 - Email and phone conversation with Nelnet customer service. My loan Status recently changed to XXXX XXXX XXXX. What does this mean? XXXX acknowledge that I had previously requested to withdraw save application. XXXX advised that she submitted form to another department to cancel administrative forbearance. XX/XX/2023 - Account is still in XXXX XXXX XXXX status. No statement has been provided since XX/XX/2023. Payment is due on XX/XX/2023.
Frequently Asked Questions
What is Complaint #7788358 about?
Complaint #7788358 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-11-01T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.