Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #7783895
Complaint Overview
Complaint ID: 7783895
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Confusing or misleading advertising or marketing
State: North Carolina
ZIP Code: 28326
Date Received: 2023-10-31T12:00:00-05:00
Date Sent to Company: 2023-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Since my mortgage I've held for over 10 years was sold to Mr. Cooper they continually harass me via phone-call to refinance my loan, they've been told repeatedly I'm not interested, and have now resorted to spamming my email, using the email I utilize to access my mortgage account to do so. I have a low interest loan from XX/XX/2013 and their hard sells are an attempt to put me in a financial situation in which I'm paying drastically higher fees. I contend that they are likely going on fishing expeditions in order to prey on people that find themselves in financial difficulty.
Frequently Asked Questions
What is Complaint #7783895 about?
Complaint #7783895 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2023-10-31T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.