Student loan -- Dealing with your lender or servicer -- Complaint #7783526
Complaint Overview
Complaint ID: 7783526
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Oregon
ZIP Code: 97401
Date Received: 2023-10-31T12:00:00-05:00
Date Sent to Company: 2023-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Tried since XXXX to get through on phone. Logged into edfinancial portal last week and sent message to thank for loan forgiveness and request this info : 1 ) when will XXXX balance be reflected on my credit report 2 ) if and when I will receive overpayments refund ( After so many years of paying and bad experiences with student loans I am hesitant to ask questions for fear of punitive actions )
Frequently Asked Questions
What is Complaint #7783526 about?
Complaint #7783526 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-10-31T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.