Credit card -- Problem with a purchase shown on your statement -- Complaint #7783406
Complaint Overview
Complaint ID: 7783406
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: 99202
Date Received: 2023-10-31T12:00:00-05:00
Date Sent to Company: 2023-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Attended a timeshare exit presentation. A Barclays RCI credit card account was opened and a charge of {$11000.00} posted on XX/XX/XXXX XXXX by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, MO XXXX. I send a certified letter to opt-out. I talked to XXXX XXXX, Customer Support for the processing center and she acknowledged the error and receipt of the opt-out letter. She then wanted to know if we wanted a check mailed or a credit back to the credit card. We responded by telling her to credit the credit card. She said she would do that but needed a document-sign form. She was to send this to us. We have not received the form. We have not received any further response or communication.
Frequently Asked Questions
What is Complaint #7783406 about?
Complaint #7783406 was filed against Barclays Bank Delaware regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-10-31T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.