Credit card -- Problem with a purchase shown on your statement -- Complaint #7777524
Complaint Overview
Complaint ID: 7777524
Company: Discover Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Oregon
ZIP Code: 97225
Date Received: 2023-10-30T12:00:00-05:00
Date Sent to Company: 2023-10-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I want the fraud disputes I opened to be reopened as I have direct evidence from law enforcement that proves the transactions were fraudulent and their repeated decisions to close the disputes are incorrect. The amounts in question were XXXX, XXXX and XXXX. I want them to review the XXXX findings and refund the fraudulent charges in accordance with their own policies.
Frequently Asked Questions
What is Complaint #7777524 about?
Complaint #7777524 was filed against Discover Bank regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-10-30T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.