Credit card -- Fees or interest -- Complaint #7776380
Complaint Overview
Complaint ID: 7776380
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Alabama
ZIP Code: 35124
Date Received: 2023-10-29T12:00:00-05:00
Date Sent to Company: 2023-10-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Capital One charged me a late fee of {$40.00} dollars. Payment was due on the XXXX Of XXXX, I paid on the XXXX. But because it was not done before XXXX XXXX, I made payment at XXXX XXXX, they still would not waive the fee. They show my payment as posting on the XXXX even though I paid on the XXXX!
Frequently Asked Questions
What is Complaint #7776380 about?
Complaint #7776380 was filed against Capital One Financial Corporation regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2023-10-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.