Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #7771261
Complaint Overview
Complaint ID: 7771261
Company: Transferwise Ltd
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Virginia
ZIP Code: 22554
Date Received: 2023-10-28T12:00:00-05:00
Date Sent to Company: 2023-10-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used Wise Transfer to send money to my supplier in XXXX XXXXXXXX back in XX/XX/XXXX, wise promise that funds will be available to my recipients account within 3 days. 5 days gone by the recipient never received the funds. Wise emailed me asking for additional information on XX/XX/XXXX and I sent whatever information they needed. 5 days later my recipient still didnt receive the money I sent and I asked for the cancellation. It has been 16 days since the money was sent out and that my recipient still have not received the funds and I didnt received a refund from wise and been going back and forth with them spoke to 7 agents who just keep hanging up on me. Wise is holding my money in XXXXstage and it is for {$14000.00} USD
Frequently Asked Questions
What is Complaint #7771261 about?
Complaint #7771261 was filed against Transferwise Ltd regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2023-10-28T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.