Checking or savings account -- Problem caused by your funds being low -- Complaint #7771157
Complaint Overview
Complaint ID: 7771157
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Texas
ZIP Code: 782XX
Date Received: 2023-10-28T12:00:00-05:00
Date Sent to Company: 2023-10-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello CFPB my bank account has been going from the positive to the negative. One moment is in the positive the next moment its in the negative yesterday. On XX/XX/XXXX I had a balance of zero I called the bank yesterday. They said that everything looks like its been updated and that you have a positive balance of {$2800.00} and that you are in the positive, I told her on the phone that I dont trust the bank anymore. Everything had already mostly cleared. I had a positive balance of XXXX dollars the lady informed me that this would not go back into the negative. This is the most horrible experience I have ever had. I have been with the bank since XXXX now I can never trust Wells Fargo again right now my account is overdrawn by {$3000.00} because I thought that money had finally come back to me after since the beginning of the month of XXXX this balance has been going from negative to positive over and over and over and over and over again. I have made a lot of transactions but I never put the account in the negative and I also made sure to replenish any funds so my account is done and unless Wells Fargo fixes this which I feel as discrimination at this point because I had a positive balance of over {$3000.00} for three years I dont think Wells Fargo is going to help me in the situation and I think its horrid and scary that these banks can just flip-flop the accounts charge multiple overdraft fees when Ive had a positive account with them for over three years and its been mainly positive since XXXX now I have to switch to another bank and get my money back I actually have an account to use it does not make sense. Nothing adds up to me at least can you go for a positive {$3000.00} suddenly {$3000.00} negative in one day when there wasnt even any pending withdrawals that would add up to that balance. This has been happening for weeks. If anybody can help me that would be great if not if Wells Fargo can not help me in the situation, then I shouldve never banked with them to begin with.
Frequently Asked Questions
What is Complaint #7771157 about?
Complaint #7771157 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2023-10-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.