Checking or savings account -- Managing an account -- Complaint #7769249
Complaint Overview
Complaint ID: 7769249
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: XXXXX
Date Received: 2023-10-27T12:00:00-05:00
Date Sent to Company: 2023-11-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX XXXX I deposited a personnal check from my son for {$70000.00} drawn on his XXXX XXXX account. He had funds in his account from a recent sale of a previous home. Two days later, he mentioned that the funds were debited from his account. I deposited the check with Truist bank in XXXX GA, his bank being XXXX XXXX in same XXXX XXXX On XX/XX/XXXX XXXX XXXX I received an email from Truist that the total funds exceeded {$5500.00} and the balance would not be made available until XX/XX/. After several calls to Customer Service at Truist Bank during the time of XX/XX/XXXX thru XX/XX/, the only response I received was, " I'm sorry '' and " Do you want to speak to a supervisor? ". On the first call I did speak to a supervisor who gave me no answers to my questions, Why does it take so long to clear the check? and what is the process that takes 10 days, when the funds have already been debited from my son 's account at XXXX XXXX?
Frequently Asked Questions
What is Complaint #7769249 about?
Complaint #7769249 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-27T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.