Credit card -- Other features, terms, or problems -- Complaint #7768944
Complaint Overview
Complaint ID: 7768944
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Texas
ZIP Code: XXXXX
Date Received: 2023-10-27T12:00:00-05:00
Date Sent to Company: 2023-10-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023, I went on the American Express chat to see if I had any available promotions or product benefits, As a general question I asked the chat support if there were any promotional credit line increases available, and they asked to obtain information about my total annual income, I replied with the income amount as well as if this is gon na be a hard inquiry, I was then told for that matter I would have to check the dedicated team and agent tried to submit my request but was currently denied, I responded with why did you submit if I did not give you consent, and all you did was ask for my total gross and did not confirm if I consented and agent did not follow policy and submitted without my consent. I have had several complaints/claims opened and in each one, I was told they were closed as there is no resolution for what was done.
Frequently Asked Questions
What is Complaint #7768944 about?
Complaint #7768944 was filed against American Express Company regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-10-27T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.