Money transfer, virtual currency, or money service -- Other service problem -- Complaint #7768269
Complaint Overview
Complaint ID: 7768269
Company: Ally Financial INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other service problem
State: New Mexico
ZIP Code: 88012
Date Received: 2023-10-27T12:00:00-05:00
Date Sent to Company: 2023-10-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Unavailable transfer of funds due known issues with Ally 's balancing app. Funds are now delayed and the company will not take any action to rectify or expedite transfer. The representative confirmed there were issues with the app. I requested the money be wired free of charge to meet the initial delivery of funds. The representative told me it was my fault for not using a browser.
Frequently Asked Questions
What is Complaint #7768269 about?
Complaint #7768269 was filed against Ally Financial INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2023-10-27T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.