Checking or savings account -- Managing an account -- Complaint #7764249
Complaint Overview
Complaint ID: 7764249
Company: First National Bank Of Omaha
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Hawaii
ZIP Code: 96815
Date Received: 2023-10-26T12:00:00-05:00
Date Sent to Company: 2023-11-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried to send money to my mom in XXXX using XXXX. I accidentally connected my FNBO direct account to the XXXX XXXX account on the FNBO XXXX website. FNBO directly held my account and told me to reach out to the company. I did call 5 times. The customer care agents just emailed the Fraud department requesting the information and reaching out to me for more information. but no one contacted me. I finally talked to a customer care agent named XXXX who reached out to the Fraud department. he said the investigation would take 1-2 months and I have no access to my money in the accounts. The process of investigation is not able to disclose and I will receive a check after the investigation. I did not know if this was a typical procedure to hold my money for XXXX months for just the simple mistake I made on the website. I would like to ask if you tell FNBO direct to speed up the investigation.
Frequently Asked Questions
What is Complaint #7764249 about?
Complaint #7764249 was filed against First National Bank Of Omaha regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-26T12:00:00-05:00.
How did First National Bank Of Omaha respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First National Bank Of Omaha?
Yes, visit the First National Bank Of Omaha company profile at readthecomplaint.com/company/first-national-bank-of-omaha to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.