Credit card -- Fees or interest -- Complaint #7764128
Complaint Overview
Complaint ID: 7764128
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Illinois
ZIP Code: 60177
Date Received: 2023-10-26T12:00:00-05:00
Date Sent to Company: 2023-10-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Last month i had a complaint with Capital One and my credit card ending in XXXX. They corrected the fee issue and promised I would have no other issues. XXXX and I talked about my horrible experience and she assured me everything was going to be corrected. She reversed the fees I was charged and reviewed my account. She assured me that I would receive no more fees if I paid the balance due after the cycle date of the XXXX or XXXX of the month. She gave me her phone number if I had any more problems. Well after following her direction of paying after the cycle date, i still was charged a fee again. XXXX was charged on XX/XX/23. This was after i paid XXXX on a XXXX balance. I am pretty upset and frustrated at what is going on and following the directions that XXXX gave me. I since have attempted to call her twice and leave messages. To date, I have yet to get a call back. My guess is that they can not figure out why this is still happening. These unfair and deceptive practices need to be addressed with CapitalOne as the are taking advantage of the consumer in some very difficult times. I am requesting that this fee be reversed again as I did everything XXXX told me to do and the phone call recording will prove it.
Frequently Asked Questions
What is Complaint #7764128 about?
Complaint #7764128 was filed against Capital One Financial Corporation regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2023-10-26T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.