Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7762698
Complaint Overview
Complaint ID: 7762698
Company: Moneygram Payment Systems Worldwide INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
ZIP Code: XXXXX
Date Received: 2023-10-26T12:00:00-05:00
Date Sent to Company: 2023-10-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, my name is XXXX XXXX. I am of XXXX nationality and reside in XXXX. I was exposed to a scam in XXXX and filed a complaint with one of the American governmental financial institutions. They asked me to contact MoneyGram to recover the money sent to the scam in XXXX, which amounted to approximately XXXX XXXX XXXX dollars. I immediately wrote to the company and sent all the proof that I was exposed to the fraudulent process. I also sent pictures of all the financial transfers of money that I sent to the fraudulent entity via MoneyGram to the MoneyGram company. I took a reference number for the transaction, and almost a full year passed and it did not The company has yet to recover the money sent to the fraudulent party and return it to me. Please help me as much as possible in recovering my money stolen from me because this money is all I own. Many thanks and appreciation to you.copy of their message.Dear Customer, Thank you for contacting MoneyGram. We appreciate the opportunity to address any questions or concerns you may have. To enable us to assist you, please provide us with more information regarding your request. The more information you provide to us, the faster we may be able to assist you. Information required are but not limited to reference number, sender 's name, receiver 's name, send amount and/or MoneyGram Plus number. If you have any further questions or concerns please refer to our website www.moneygram.com, especially to FAQ section. Please clicking on SUPPORT > FAQ. If you will not be able to find solution for your problem, please contact us directly by our web form by clicking on SUPPORT > CONTACT. We look forward to assisting you in the future and appreciate your interest in MoneyGram. Sincerely, XXXX Global Support Specialist MoneyGram International. ref XXXX XXXX XXXX ref
Frequently Asked Questions
What is Complaint #7762698 about?
Complaint #7762698 was filed against Moneygram Payment Systems Worldwide INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-10-26T12:00:00-05:00.
How did Moneygram Payment Systems Worldwide INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Moneygram Payment Systems Worldwide INC?
Yes, visit the Moneygram Payment Systems Worldwide INC company profile at readthecomplaint.com/company/moneygram-payment-systems-worldwide-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.