Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #7762543
Complaint Overview
Complaint ID: 7762543
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Problem getting your free annual credit report
State: Virginia
ZIP Code: 22180
Date Received: 2023-10-26T12:00:00-05:00
Date Sent to Company: 2023-10-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been unable to view my Equifax Consumer Report for over a year, either via XXXX or directly at my.equifax.com. Upon attempting to access same, I constantly receive this error : " Please give us a call. We can't complete your request at this time. Please call the Customer Care team XXXX. '' Equifax provides no further explanation. On XXXX XX/XX/2023 at XXXX XXXX, I called Equifax at XXXX and spent 90 minutes on repeated holds, and talking to a representative located outside the jurisdiction of United States. Despite the lengthy and unproductive phone call, Equifax 's representative refused to connect me with anyone empowered to resolve the issue but provided XXXX # XXXX and a promise someone would contact me. To date nobody ever called the phone number I provided. At XXXXXXXX XXXX XXXX, XXXX while on the phone, Equifax sent me email claiming the issue was resolved. This is false. Nothing has been resolved. On XXXX XX/XX/, Equifax wrote me an email instructing me to reset my password, just as the phone rep did without success. Attempting to reset my password repeatedly yields the same " " Please give us a call. We can't complete your request at this time ... '' message. Instead of resolving its issues, Equifax instructs me to follow the same steps repeatedly and expect a different result. I write in sheer exhaustion of trying to deal with a broken company that operates offshore and can not provide mandatory consumer credit reporting information, and refuses to provide me access.
Frequently Asked Questions
What is Complaint #7762543 about?
Complaint #7762543 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2023-10-26T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.