Student loan -- Struggling to repay your loan -- Complaint #7758412
Complaint Overview
Complaint ID: 7758412
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Colorado
ZIP Code: 80210
Date Received: 2023-10-25T12:00:00-05:00
Date Sent to Company: 2023-10-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In XX/XX/2023, EdFinancial listed my IBR loan as forgiven on their website. ( I also have much public service, but no technical qualification due to dates. ) In detrimental reliance on that information, I made several significant changes in my life. My current payments are XXXX XXXX and as I understand it, I need to wait about 5 more years for forgiveness under IBR, but I'm upset by being misled about status, and consequences of their reneging. Is there anything to be done? Thanks for your attention.
Frequently Asked Questions
What is Complaint #7758412 about?
Complaint #7758412 was filed against Edfinancial Services regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2023-10-25T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.