Mortgage -- Struggling to pay mortgage -- Complaint #7746368
Complaint Overview
Complaint ID: 7746368
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: VA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief
State: Texas
ZIP Code: 76049
Date Received: 2023-10-23T12:00:00-05:00
Date Sent to Company: 2023-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XX/XX/2022 I lost my job due to COVID and was out of work of 9 months, Freedom Mortgage put us on a forbearance with the parameters of at the end we had several options, restructure the loan adding in the forbearance amount, add it on the back end of the load, make payments on the forbearance amount or repay it. When the forbearance was over they claimed they could not honor any of those options only repayment was and option for the full amount, how is this even possible when you have not worked for 9 months at no fault of your own. I have been trying to pay them money and get the loan caught up but they continue to send the money back and trying to foreclose, HELP We are begin forced to sell our home because of the pending foreclosure. We need help we feel they did this on purpose and trying for force a veteran and his family out of their home because we had a nice low mortgage rate and they didnt want to honor the promises and help us out, only threating and pressue
Frequently Asked Questions
What is Complaint #7746368 about?
Complaint #7746368 was filed against Freedom Mortgage Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-10-23T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.