Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #7745760
Complaint Overview
Complaint ID: 7745760
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: California
ZIP Code: 90028
Date Received: 2023-10-23T12:00:00-05:00
Date Sent to Company: 2023-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Sunday, XX/XX/XXXX, I attempted three times to use my Cash App debit card to send {$1.00} to XXXX to clear up a balance due with that company. The transaction was declined three times and the only explanation given on the app was that it was done for my protection. When I contacted cash app through their chat feature, I was told that I would not be able to use my card. I then asked why my card had been suspended and explained that this had some very serious consequences for me in terms of Getting By day today. The person I spoke with and his colleague both repeated the same line that they had no further information to add and that I should read the terms of service. I called the customer service line shortly after it opened at XXXX XXXX. And spoke to another person who repeated to me again that they had no information to add and that I should read the terms of service. I spoke to the night manager, and was told the same thing. For sending funds to one of their competitors, and I asked why they had no problem with me receiving funds from XXXX, and that to a reasonable person this might smack of Restraint of trade. The night manager told me that I could expect an email Within 15 minutes approximately from her Superior. I received an email from the managers Superior, identified only by the name XXXX, and was told that I would not be provided any information and that I find another alternative means of paying off the XXXX debit. I once again said that this was a catastrophic decision for which I have been given no explanation and that I needed her to put me in touch with someone who would with the authority to grant me relief from the catastrophic consequences of their company 's decision. I received a curt reply telling me that there would be no further Communications.
Frequently Asked Questions
What is Complaint #7745760 about?
Complaint #7745760 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2023-10-23T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.