Credit card -- Other features, terms, or problems -- Complaint #7737960
Complaint Overview
Complaint ID: 7737960
Company: Finco Services INC DBA Current
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: North Carolina
ZIP Code: 28273
Date Received: 2023-10-21T12:00:00-05:00
Date Sent to Company: 2023-10-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an email from Current on XX/XX/XX/XX/XXXXindicating my new virtual credit card was active. I've never heard of this bank and did not open a new account. I found an email address on their website, XX/XX/XXXX and advised them I didn't know what this was and didn't open an account. On XX/XX/ they advised me to provide my First and Last Name, City and State, DOB, and last 4 digits of the card to look up an account. I hesitantly provided this information to this random company. Again, I didn't open this account and they should be able to research from the generated email. They advised that they were going to escalate to their fraud team for review. I asked, again, for contact information so I could call and speak with someone. On XX/XX/ I received a notification that my new card had been shipped via XXXX and if I had any questions, I should use the mobile app. I sent another message indicating this feels like fraud and I need support to assist. I can't use the app because I don't have an account with this bank.
Frequently Asked Questions
What is Complaint #7737960 about?
Complaint #7737960 was filed against Finco Services INC DBA Current regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-10-21T12:00:00-05:00.
How did Finco Services INC DBA Current respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Finco Services INC DBA Current?
Yes, visit the Finco Services INC DBA Current company profile at readthecomplaint.com/company/finco-services-inc-dba-current to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.