Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #7737479
Complaint Overview
Complaint ID: 7737479
Company: Factortrust, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Indiana
ZIP Code: 46530
Date Received: 2023-10-21T12:00:00-05:00
Date Sent to Company: 2023-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have requested that FactorTrust provide me with a credit report and to freeze my report with their company. This request was sent on XX/XX/2023. On XX/XX/2023 I received a letter from the company stating that they found no record of a consumer matching my social security number and could not provide a report or freeze my information. I called their customer service number that day and was told to resubmit my information requesting that an account be created and frozen. A second letter was sent on XX/XX/2023 again requesting my credit report and that it be frozen. I sent requested documentation of SS #, Driver 's License # and a current utility bill. On XX/XX/2023 I received a letter from FactorTrust saying once again they had no record on file for me, and did not create an account or freeze as I had requested and been directed to do by their own customer service representative. I am sending a third letter today, XX/XX/2023 trying to request this a third time. Under the FCRA am I not entitled to have this been done? I am at a loss as to what else to do.
Frequently Asked Questions
What is Complaint #7737479 about?
Complaint #7737479 was filed against Factortrust, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2023-10-21T12:00:00-05:00.
How did Factortrust, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Factortrust, INC.?
Yes, visit the Factortrust, INC. company profile at readthecomplaint.com/company/factortrust-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.