Checking or savings account -- Managing an account -- Complaint #7735471
Complaint Overview
Complaint ID: 7735471
Company: American Express Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Massachusetts
ZIP Code: 01906
Date Received: 2023-10-20T12:00:00-05:00
Date Sent to Company: 2023-10-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
American Express has failed to adhere to its XXXX bonus XXXX direct deposit promotion. I have fulfilled all requirements and still no bonus posted to my account. Other bank users have had bonus to their account within 6-10 days. American Express checking needs to fix this. Customer service is useless and clueless. I have had direct deposit posted on XX/XX/XXXX
Frequently Asked Questions
What is Complaint #7735471 about?
Complaint #7735471 was filed against American Express Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-20T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.