Checking or savings account -- Managing an account -- Complaint #7735024
Complaint Overview
Complaint ID: 7735024
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: XXXXX
Date Received: 2023-10-20T12:00:00-05:00
Date Sent to Company: 2023-10-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX a XXXX payment from XXXX XXXX was frozen ( actually the entire account was frozen ) due to this person saying the transaction was fraud. I contact capital one. I advised I have all the evidence from the person who sent the money that it was not fraudulent. I even have a message from him saying he told his bank to pull the transaction complaint back and yet capital one still paid him back the XXXX and closed my account completely. How can they give money back to someone who agreed it was not fraud and their bank asked for it to no longer be disputed? I want my money back as it was an authorized transaction from XXXX XXXX.
Frequently Asked Questions
What is Complaint #7735024 about?
Complaint #7735024 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.