Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #7734490
Complaint Overview
Complaint ID: 7734490
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: North Carolina
ZIP Code: XXXXX
Date Received: 2023-10-20T12:00:00-05:00
Date Sent to Company: 2023-10-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or around XXXX XXXX, Saturday, XX/XX/2023 I purchased service with a streaming service. After not receiving access to the streaming service I contacted the seller on their website concerning the issue of not receiving the service. They acted like they could not find where I submitted the payment seller is not returning my emails, so I disputed the transaction with Cash App. Cash App informed me the dispute would take up to 10 days as it was stated when I signed up for their service. All of the sudden today, Saturday, XX/XX/2023, the representative tells me it is going to take 45 day, therefore, I closed my Cash App account and ceased business with them. On or about XXXX XXXX, XXXX the XXXX XXXX XXXX XXXX submitted a statement to CFPB indicating they would return my funds. On Friday, XX/XX/2023, around or about XXXX XXXX I contacted Cash App to obtain my funds and they indicated they could not get into the previous account to return my funds. On Friday, XX/XX/2023, around or about XXXX XXXX I contacted Cash App to obtain my funds and they indicated they could not get into the previous account to return my funds and refused to credit the funds back to my account. Cash App 's business practices meet the criteria for XXXX XXXX General Statue 75-1.1 : Unfair & deceptive trade practices. I contend that Cash App violated the aforementioned North Carolina statue by refusing to return my money.
Frequently Asked Questions
What is Complaint #7734490 about?
Complaint #7734490 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2023-10-20T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.