Checking or savings account -- Closing an account -- Complaint #7729942
Complaint Overview
Complaint ID: 7729942
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: 90008
Date Received: 2023-10-19T12:00:00-05:00
Date Sent to Company: 2023-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
So been using Cash app for many years with no problem love cash app. On XX/XX/2023 I logged in after I getting a new phone. And cash app said they closed my account because did something against the terms of service. I said of this must be a mistake what did I do. No answer. Cash app has had system problems a lot lately and I heard from others they randomly closed down people 's account with no explanation. Well i need my account and I need an explanation and my account back
Frequently Asked Questions
What is Complaint #7729942 about?
Complaint #7729942 was filed against Block, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-10-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.