Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7729744
Complaint Overview
Complaint ID: 7729744
Company: Worldremit CORP.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Florida
ZIP Code: 34741
Date Received: 2023-10-19T12:00:00-05:00
Date Sent to Company: 2023-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I transferred {$200.00} on the WorldRemit app on XX/XX/2023. Due to technical glitches, the transaction was canceled. I was told by customer service that it would take nine business days for the refund to process, which never happened despite subsequent pleas ; it is XX/XX/XXXX today, and still no refund. Their customer service put me on a 30-minute hold, and the hold time kept increasing rather than decreasing.
Frequently Asked Questions
What is Complaint #7729744 about?
Complaint #7729744 was filed against Worldremit CORP. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-10-19T12:00:00-05:00.
How did Worldremit CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Worldremit CORP.?
Yes, visit the Worldremit CORP. company profile at readthecomplaint.com/company/worldremit-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.