Student loan -- Dealing with your lender or servicer -- Complaint #7729279
Complaint Overview
Complaint ID: 7729279
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Minnesota
ZIP Code: 554XX
Date Received: 2023-10-19T12:00:00-05:00
Date Sent to Company: 2023-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After submitting my first CFPB complaint, Nelnet did respond to my XXXX application. They did not send the updates they continue to promise every 10 days. They did send me a letter on their website saying I need to take action to get the XXXX payment activated. The information for action I need to take was missing from the letter they sent. I do not know how to proceed. The call wait times are over 2 hours, and every email I have sent using the Nelnet form on their website goes unanswered.
Frequently Asked Questions
What is Complaint #7729279 about?
Complaint #7729279 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-10-19T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.